Modern hotels run on a complex web of technology. At the heart of this web are three core systems: the Property Management System (PMS), Customer Relationship Management (CRM) platform, and Point of Sale (POS) system. The PMS handles room reservations, check-ins/check-outs, guest folios, and housekeeping status. The CRM manages guest…
Small independent hotels and boutique chains around the world are increasingly turning to cloud-based Property Management Systems (PMS) to streamline operations and enhance guest service. Modern guests expect quick check-ins, accurate billing, personalized service, and easy online bookings. For a small hotel with limited IT resources, a cloud PMS can…
In hotel lobbies and guest rooms around the world, a simple square of black-and-white pixels is transforming how travelers connect with hospitality providers. QR codes – once considered a novelty – have become an essential conduit between guests and hotels, from six-star resorts to budget inns. These scannable codes exploded…