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Hotel Tech Insight

Tasa de deflexion

Porcentaje de mensajes de huespedes que el AI concierge resuelve sin personal.

Definicion detallada en ingles. Los terminos tecnicos hoteleros (PMS, OTA, RevPAR, ADR) suelen usarse en su forma inglesa por operadores hispanohablantes.

Deflection rate measures the percentage of guest messages an AI concierge resolves autonomously (no human handover). It is the most useful efficiency KPI for AI-concierge deployments. A reasonable target for an independent hotel is 60-75% by month three; below 40% in month three usually means the knowledge base has not been expanded past vendor defaults.

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Related terms

AI Concierge

Software que gestiona preguntas repetitivas de huespedes en chat sin personal.

Knowledge base

Datos especificos del hotel que el AI concierge consulta para responder.

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