Hotel Tech Insight
Chargeback
Strittige Kartentransaktion, die von der Bank des Karteninhabers zuruckgebucht wird.
A chargeback is a card transaction reversed by the cardholder's issuing bank after a dispute. Common hotel chargeback triggers include duplicate charges, unauthorized transactions on a stolen card, and disputes over service quality. Chargeback rates above ~1% trigger processor monitoring; properties should document policies and use 3D Secure to reduce chargeback exposure.