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Hotel-tech glossary

Chargeback

A disputed card transaction reversed by the cardholder's bank.

A chargeback is a card transaction reversed by the cardholder's issuing bank after a dispute. Common hotel chargeback triggers include duplicate charges, unauthorized transactions on a stolen card, and disputes over service quality. Chargeback rates above ~1% trigger processor monitoring; properties should document policies and use 3D Secure to reduce chargeback exposure.

Related terms

PCI DSS

Payment Card Industry Data Security Standard. The card-data security framework.

3D Secure

Card-issuer authentication protocol used to satisfy SCA requirements.

Part of the hotel-tech glossary. Maintained by Maciej Dudziak, founder of Guestivo.