Hotel Tech Insight
Walk
Wenn ein Hotel eine bestatigte Reservierung nicht aufnehmen kann und den Gast verlegt.
Walking a guest means a hotel cannot accommodate a confirmed reservation (typically due to overbooking) and relocates the guest to another property at the original hotel's expense. Industry standard practice is to provide equal-or-better accommodation, transportation, and a goodwill gesture. Overbooking strategy must include a relocation protocol and partner agreements.