Hotel Tech Insight

Webhook

URL de callback que un sistema invoca cuando ocurre un evento en otro sistema.

Definicion detallada en ingles. Los terminos tecnicos hoteleros (PMS, OTA, RevPAR, ADR) suelen usarse en su forma inglesa por operadores hispanohablantes.

A webhook is a callback mechanism: system A holds a URL provided by system B, and pings that URL when a specific event occurs (a new booking, a payment captured, a check-in completed). Webhooks enable real-time integration without polling, which is the foundation of low-latency PMS-to-guest-journey-platform sync. Vendors that only support polling APIs (no webhooks) introduce minutes of latency that compound into operational issues.

Related terms

API

Application Programming Interface. El contrato por el que dos sistemas software intercambian datos.

PMS

Property Management System. El software core que gestiona operaciones y reservas.

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