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Hotel Tech Insight

PMS

Property Management System. El software core que gestiona operaciones y reservas.

Definicion detallada en ingles. Los terminos tecnicos hoteleros (PMS, OTA, RevPAR, ADR) suelen usarse en su forma inglesa por operadores hispanohablantes.

A PMS (Property Management System) is the operational backbone of a hotel: reservations, room assignments, rates, housekeeping coordination, guest profiles, and night audit. Modern cloud PMSes (Cloudbeds, Mews, RoomRaccoon, Apaleo, Hotelogix, Little Hotelier, eZee Absolute) bundle varying combinations of channel manager, booking engine, and reporting. The PMS is distinct from the guest-journey layer that runs on top of it.

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Related terms

Channel manager

Software que sincroniza tarifas e inventario entre OTAs desde un solo lugar.

Motor de reservas

Widget de reservas en la web del hotel que convierte visitantes en reservas.

Guest journey

Secuencia end-to-end de touchpoints de huesped, desde reserva a post-stay.

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