Hotel Tech Insight
Gäste-Messaging
Automatisierte und manuelle Kommunikation mit Gästen über E-Mail, SMS und WhatsApp.
Guest messaging covers the messages a hotel sends and receives outside the booking confirmation: pre-arrival information, mid-stay check-ins, upsell prompts, post-stay review requests. Multi-channel platforms route by guest preference (email, SMS, WhatsApp). Adding SMS to an email-only flow consistently lifts response rates because different guests respond to different media.