Guest-journey software · 2026
Beste Guest-Journey-Software für B&Bs (2026)
B&Bs (5 bis 20 Zimmer) werden typischerweise vom Eigentümer geführt. Die Guest-Journey-Schicht muss von einer Person ohne Personalschulung bedienbar sein, Self-Arrivals spät abends abdecken und Post-Stay-Bewertungs-Erfassung automatisieren, weil Bewertungsvolumen der Haupt-Marketinghebel in dieser Größe ist.
What matters for this property type
- Einfaches Operator-UI, das eine Person in einer Woche beherrscht
- Online- oder kontaktloser Check-in für Self-Arrivals spät abends
- Automatisierte Post-Stay-Prompts, die Google-Bewertungsvolumen treiben
- E-Mail- und SMS-Messaging ohne Per-Nachricht-Messüberraschungen
- Vorhersehbare monatliche Kosten ohne Per-Feature-Unlocks
Recommended platforms
Recommendation rationales below remain in English for fidelity to source pricing and platform terminology.
Per-room pricing with the full guest-journey workflow in core (no per-feature unlocks). Particularly good fit for B&Bs at the upper end (10-20 rooms) wanting to automate late-night arrivals.
Reviews-first platform with a free Lite tier and EUR 34.99/month Core. Honest pick when the only operational need is post-stay review collection, not the full guest journey.
See the head-to-head →Branded guest-app platform with strong messaging. Tier-based pricing from $120/month minimum; good fit at the larger end of the B&B segment (15-20 rooms) where the app branding adds value.
See the head-to-head →Basic tier at EUR 99/month covers FAQ automation, which is often enough for an owner-operated B&B that mostly wants to deflect "what time is breakfast" questions.
See the head-to-head →