Guest-journey software comparison · 2026
Guestivo vs HiJiffy
AI-concierge-first guest-experience platform with chatbot automation across website, social, and messaging apps; the Premium tier extends into a full digital guest journey including WhatsApp campaigns and guest request management.
HiJiffy is best for
Independent and mid-market hotels (30 to 200 rooms) that want AI concierge to lead the guest-journey workflow rather than messaging or check-in. Strong fit for properties with international guests where the 132-language coverage and omnichannel (Facebook, Instagram, Telegram, WhatsApp) reach matters.
HiJiffy is weaker at
Properties whose primary need is online check-in or branded guest app polish where HiJiffy's AI-first positioning leaves those workflows lighter than Duve or Canary, and very small operations under 15 rooms where the entry tier setup fee compresses the economics.
Pricing position
HiJiffy
- from EUR 99/month BasicFAQ automation; +EUR 99 setup per 5 properties source
- from EUR 159/month Proomnichannel + 132 langs; +EUR 399 setup per 5 properties source
- from EUR 319/month PremiumAI Digital Concierge + WhatsApp campaigns; +EUR 599 setup per 5 properties source
- Quote-based Enterprisecustom rates and services source
HiJiffy publishes tiered pricing: Basic from EUR 99 per month for FAQ automation, Pro from EUR 159 per month adding the omnichannel inbox and 132 languages, Premium from EUR 319 per month adding the AI Digital Concierge plus WhatsApp campaigns (HiJiffy pricing). Setup fees are charged per 5 properties (EUR 99 / EUR 399 / EUR 599 by tier).
Guestivo
Guestivo charges per room with the AI concierge plus the rest of the guest journey (digital check-in, in-stay messaging, upsell, post-stay) in core. For 50 to 100 room properties evaluating HiJiffy Premium, the Guestivo plan tends to land in the same band but bundles the check-in workflow that HiJiffy treats as adjacent rather than core. Pricing is published on the Guestivo site.
Feature comparison
| Capability | HiJiffy | Guestivo |
|---|---|---|
| Pre-arrival messaging | Native | Native |
| Online check-in HiJiffy supports check-in via the Premium digital guest journey; Guestivo runs a dedicated check-in flow | Partial | Native |
| AI concierge HiJiffy's headline strength; both platforms run a dedicated AI concierge layer | Native | Native |
| Omnichannel inbox (FB, IG, Telegram, WhatsApp) HiJiffy bundles social messaging in Pro tier; Guestivo focuses on SMS, WhatsApp, email | Native | Partial |
| Guest-facing languages HiJiffy's 132-language reach is the broadest in the segment | 132 (Pro tier) | 5+ (EN, PL, DE, ES, more) |
| Upsell engine HiJiffy supports upsell flows in Premium tier; Guestivo bundles | Partial | Native |
| Post-stay review collection | Native | Native |
| WhatsApp campaign tooling HiJiffy's Premium WhatsApp campaign feature is more developed than Guestivo's | Native | Partial |
| PMS integrations | 40+ | 20+ direct, plus webhook bridges |
| Pricing model | tier with setup fees per 5 properties | per-room with full journey in core |
Run the numbers on your property
The interactive tool below lets you set your own RevPAR uplift assumption. Use it to sanity-check whether the spend swap makes sense for your room count and ADR.
Interactive · You control the assumptions
Hotel software ROI calculator
Plug in your property numbers and the uplift you think a better-integrated stack would deliver. The output is your scenario, not our claim. The assumptions section below explains how the numbers connect.
Your scenario
Current annual room revenue
Annual lift at your assumption
Per-room per-month equivalent
This is your assumption, not our claim. We do not promise a specific uplift; we let you set one.
How the numbers connect
- Annual room revenue = rooms × 365 × occupancy × ADR.
- Annual lift = annual room revenue × your assumed uplift %.
- Per-room per-month equivalent = annual lift ÷ rooms ÷ 12.
Background reading on hotel-technology ROI ranges: Hotel Tech Report industry trends. Use that as context for choosing your own assumed uplift; do not assume any specific number.
Switching from HiJiffy to Guestivo
- HiJiffy exposes conversation history and guest profiles via API; the Guestivo onboarding ingests this cleanly.
- The trickiest part is preserving the trained AI concierge knowledge base. Both platforms train on property-specific data, but the format is platform-specific. Plan for a two-week parallel-run window where the new Guestivo AI concierge can be fed answer corrections from the old HiJiffy transcript log.
- Properties using HiJiffy's 132-language coverage as a primary differentiator should validate that Guestivo's ten-plus core languages cover their actual guest base before committing.
See Guestivo in your own setup
The fastest way to know whether Guestivo fits your property is a 15 minute walkthrough on real reservation data, not a feature list. We pre-load the workflows you would actually run in the first month.
Talk to the Guestivo teamDisclosure: this site is operated by Maciej Dudziak, founder of Guestivo. Comparison content lists alternatives in good faith; the recommendation is yours to make.
Frequently asked questions
When does HiJiffy stay the right choice?
When AI concierge depth is the single most important factor and the property serves guests in languages outside the EU/EN/PL/DE/ES set that Guestivo covers natively. HiJiffy's 132-language reach is genuinely the broadest in the segment, and properties with an Asia-Pacific or Middle East guest base where local-language coverage is critical may find that the deciding factor.
How do the pricing models compare?
HiJiffy's Premium tier starts at EUR 319 per month plus EUR 599 setup per 5 properties; the realistic bill for a multi-property group accounts for the setup fees adding up. Guestivo charges per room without setup-per-property fees, so the multi-property math tends to favour Guestivo as group size grows.
Does Guestivo work alongside HiJiffy instead of replacing?
Some properties keep HiJiffy specifically for the AI concierge layer and use Guestivo for check-in plus in-stay messaging, but the workflow overlap is significant and most operators consolidate within twelve months. The hybrid configuration mainly makes sense when language coverage is the deciding factor.
How long does cutover take?
Three to four weeks for a 30 to 80 room property. The technical cutover is fast; calendar time is dominated by training the new AI concierge on property-specific edge cases (which is where the deflection rate ramps from month one to month three).
What about HiJiffy's WhatsApp campaign tooling?
HiJiffy's Premium tier includes WhatsApp campaign features (broadcast messaging, templated marketing flows) that are more developed than Guestivo's campaign tooling. For properties using WhatsApp as a primary marketing channel beyond reservation messaging, this is a real gap to validate.
How this compares to other alternatives
Guestivo and HiJiffy sit in a wider field. If neither feels right, these are the next obvious places to look.
Duve
Branded-app-led guest-journey platform with public pricing tiers; lighter on AI concierge depth than HiJiffy.
Asksuite
Brazil-headquartered AI concierge with strong LATAM coverage and direct booking via chat.
Quicktext
AI concierge specialist with strong language reach; less developed on the broader guest-journey workflow.