Guest-journey software comparison · 2026

Guestivo vs HiJiffy

AI-concierge-first guest-experience platform with chatbot automation across website, social, and messaging apps; the Premium tier extends into a full digital guest journey including WhatsApp campaigns and guest request management.

HiJiffy is best for

Independent and mid-market hotels (30 to 200 rooms) that want AI concierge to lead the guest-journey workflow rather than messaging or check-in. Strong fit for properties with international guests where the 132-language coverage and omnichannel (Facebook, Instagram, Telegram, WhatsApp) reach matters.

HiJiffy is weaker at

Properties whose primary need is online check-in or branded guest app polish where HiJiffy's AI-first positioning leaves those workflows lighter than Duve or Canary, and very small operations under 15 rooms where the entry tier setup fee compresses the economics.

Pricing position

HiJiffy

from EUR 99/month Basic
annual billing; +EUR 99 setup per 5 properties source
from EUR 159/month Pro
annual billing; omnichannel + 132 languages; +EUR 399 setup per 5 properties source
from EUR 350/month Premium
annual billing; full customer journey; +EUR 599 setup per 5 properties source
Quote-based Enterprise
custom rates and services source

HiJiffy publishes annual-billing starting prices: Basic from EUR 99 per month for FAQ automation, Pro from EUR 159 per month adding generative AI, 132 languages, and an omnichannel inbox, and Premium from EUR 350 per month for the full customer journey (HiJiffy pricing). Setup fees are EUR 99 / EUR 399 / EUR 599 per 5 properties by tier.

Guestivo

Guestivo prices per room per month with two billing models that share the same rate: Start (subscription only; guest menu browse-only) and Pro (same per-room rate plus a 5% commission on guest transactions, which unlocks full online ordering). It connects to a hotel's PMS (Apaleo today) on a provider-neutral layer: reservation webhooks in, folio charge posting out, with no two-way reservation write-back. The shipped scope covers room service ordering, AI concierge, in-app live chat, service requests, housekeeping coordination, menu/cart cross-sell prompts, and tokenized online/pre-checkin for Apaleo-connected or manually created reservations. Digital door keys remain a separate unshipped scope. See the Guestivo site.

Feature comparison

Capability	HiJiffy	Guestivo
Automated pre-arrival messaging Guestivo sends a transactional online-check-in invitation by email, manually or from the hourly arrival scheduler; no general pre-/post-stay campaign builder is verified	Native	Partial
Online check-in Guestivo supports tokenized online/pre-checkin for Apaleo-connected or manually created reservations; verify payment authorization, two-way PMS write-back, and mobile-key scope separately	Partial	Partial
AI concierge HiJiffy's headline strength; both platforms run a dedicated AI concierge layer	Native	Native
Omnichannel inbox (social, messaging apps, email) Guestivo ships in-app live chat and transactional email delivery; no unified social, SMS, WhatsApp, or email-conversation inbox is verified	Native	No
Guest-facing languages HiJiffy's 132-language reach is the broadest in the segment	132 (Pro tier)	5+ (EN, PL, DE, ES, more)
Upsell engine HiJiffy supports upsell flows in Premium tier; Guestivo documents menu/cart cross-sell prompts rather than a timed campaign engine	Partial	Partial
Post-stay review collection Guestivo is not a dedicated review-collection platform; use a reputation tool when this workflow is primary	Native	No
WhatsApp campaign tooling HiJiffy ships WhatsApp campaign tooling; Guestivo's WhatsApp is unshipped unless verified, not yet live	Native	No
PMS integrations	100+ hotel-tech integrations; verify PMS	Apaleo only (reservations in; folio operations out; no reservation write-back)
Pricing model	tier with setup fees per 5 properties	per-room: Start (browse-only ordering) or Pro (+5% commission, online ordering)

Run the numbers on your property

The interactive tool below lets you set your own RevPAR uplift assumption. Use it to sanity-check whether the spend swap makes sense for your room count and ADR.

Interactive · You control the assumptions

Hotel software ROI calculator

Plug in your property numbers and the uplift you think a better-integrated stack would deliver. The output is your scenario, not our claim.

Number of rooms

Average daily rate (ADR) Currency

Occupancy % Your assumed RevPAR uplift % (1–10) Currently: 4%

Your scenario

Current annual room revenue

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Annual lift at your assumption

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Per-room per-month equivalent

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This is your assumption, not our claim. We do not promise a specific uplift; we let you set one.

How the numbers connect

Annual room revenue = rooms × 365 × occupancy × ADR.
Annual lift = annual room revenue × your assumed uplift %.
Per-room per-month equivalent = annual lift ÷ rooms ÷ 12.

Background reading on hotel-technology ROI ranges. Use that as context for choosing your own assumed uplift; do not assume any specific number. Hotel Tech Report.

Switching from HiJiffy to Guestivo

Export HiJiffy conversations, contacts, knowledge, automations, and channel settings before changing tools. Guestivo documentation does not promise a native HiJiffy importer.
The knowledge and automation formats are vendor-specific. Build a test set from real guest questions and verify Guestivo answers it before retiring HiJiffy; do not assume transcripts or training data transfer automatically.
Properties using HiJiffy's 132-language coverage should validate Guestivo's documented 5+ guest-facing languages against their actual language mix.

See Guestivo in your own setup

The fastest way to know whether Guestivo fits your property is a 15 minute walkthrough on real reservation data, not a feature list. We pre-load the workflows you would actually run in the first month.

Talk to the Guestivo team

Disclosure: this site is operated by Maciej Dudziak, founder of Guestivo. Comparison content lists alternatives in good faith; the recommendation is yours to make.

Frequently asked questions

When does HiJiffy stay the right choice?

When 132-language coverage, social/messaging-app channels, or a unified omnichannel inbox is a requirement. Guestivo documents 5+ guest-facing languages and in-app live chat, but no comparable social, SMS, WhatsApp, and email-conversation inbox.

How do the pricing models compare?

On annual billing, HiJiffy starts at EUR 99 / EUR 159 / EUR 350 per month for Basic, Pro, and Premium, plus tier-specific setup fees per five properties. Guestivo uses per-room Start/Pro billing. Compare written totals and exact feature scope; the public sources do not support a blanket claim that either is cheaper for every group size.

Does Guestivo work alongside HiJiffy instead of replacing?

Guestivo supports tokenized online/pre-checkin for Apaleo-connected or manually created reservations, but properties needing payment authorization, two-way PMS check-in write-back, or mobile-key issuance should verify that exact scope before replacing a check-in specialist.

How long does cutover take?

There is no verified standard Guestivo migration duration. Languages, knowledge content, channels, automations, PMS scope, and staff routing determine the work; require a written pilot and rollback plan before cancelling HiJiffy.

What about HiJiffy's WhatsApp campaign tooling?

HiJiffy documents WhatsApp and full-journey automation in its higher tiers. Guestivo production WhatsApp secrets are unset and its bidirectional chat integration is incomplete, so it should not be treated as a WhatsApp campaign replacement.

How this compares to other alternatives

Guestivo and HiJiffy sit in a wider field. If neither feels right, these are the next obvious places to look.

Duve

Branded-app-led guest-journey platform with public pricing tiers; lighter on AI concierge depth than HiJiffy.

Asksuite

Brazil-headquartered AI concierge with strong LATAM coverage and direct booking via chat.

Quicktext

AI concierge specialist with strong language reach; less developed on the broader guest-journey workflow.