Guest-journey software comparison · 2026
Guestivo vs Duve
Guest-experience platform covering the full journey: pre-arrival upselling, online check-in, in-stay messaging via SMS and WhatsApp, and a branded browser guest app. Sits on top of the PMS, not next to it.
Duve is best for
Independent and group hotels (20 to 200 rooms) that want a single guest-journey vendor with a polished branded browser app and proven multi-channel messaging. Strong fit for properties with significant repeat or direct-booking volume that benefits from a branded mobile experience.
Duve is weaker at
Properties on the smallest end where the EUR 100 monthly minimum plus EUR 600 onboarding compresses the economics, and operations that want the AI concierge to lead the workflow rather than the app and messaging hub.
Pricing position
Duve
- EUR 5/room/month BasicEUR 100 monthly minimum; online check-in and guest app source
- EUR 6.50/room/month ProEUR 130 monthly minimum; adds communication suite source
- EUR 9/room/month PremiumEUR 180 monthly minimum; adds upsells source
- EUR 600 one-time Onboardingpublished onboarding fee source
Duve currently publishes per-room pricing: Basic at EUR 5 per room monthly with a EUR 100 minimum, Pro at EUR 6.50 with a EUR 130 minimum, and Premium at EUR 9 with a EUR 180 minimum. A EUR 600 one-time onboarding fee also applies (Duve package page).
Guestivo
Guestivo prices per room per month with two billing models that share the same rate: Start (subscription only; guest menu browse-only) and Pro (same per-room rate plus a 5% commission on guest transactions, which unlocks full online ordering). It connects to a hotel's PMS (Apaleo today) on a provider-neutral layer: reservation webhooks in, folio charge posting out, with no two-way reservation write-back. The shipped scope covers room service ordering, AI concierge, in-app live chat, service requests, housekeeping coordination, menu/cart cross-sell prompts, and tokenized online/pre-checkin for Apaleo-connected or manually created reservations. Digital door keys remain a separate unshipped scope. See the Guestivo site.
Feature comparison
| Capability | Duve | Guestivo |
|---|---|---|
| Automated pre-arrival messaging Guestivo sends a transactional online-check-in invitation by email, manually or from the hourly arrival scheduler; no general pre-/post-stay campaign builder is verified | Native | Partial |
| Online check-in Guestivo supports tokenized online/pre-checkin for Apaleo-connected or manually created reservations; verify payment authorization, two-way PMS write-back, and mobile-key scope separately | Native | Partial |
| Branded guest app Duve markets its normal guest app as no-download. Its March 2026 contactless check-in documentation says the digital-key path requires the native app; verify the exact lock workflow | browser app; native app for some digital-key flows | No |
| In-stay guest messaging Guestivo ships real-time in-app guest-to-staff chat. Its email system is transactional; no email-conversation, SMS, or WhatsApp inbox is verified | Native | Native |
| AI concierge Duve handles FAQs through the messaging hub; Guestivo runs a dedicated AI concierge layer | Partial | Native |
| Upsell engine Duve gates upsells behind Premium tier; Guestivo documents menu/cart cross-sell prompts rather than a timed campaign engine | Add-on | Partial |
| Post-stay review collection Guestivo is not a dedicated review-collection platform; use a reputation tool when this workflow is primary | Native | No |
| Guest segmentation / CRM-lite Guestivo has searchable guest profiles, stay history, and an in-house filter; no campaign-audience or rules-based segmentation builder is documented | Native | Partial |
| PMS integrations | 100+ integrations | Apaleo only (reservations in; folio operations out; no reservation write-back) |
| Guest-facing languages | multi | 5+ (EN, PL, DE, ES, more) |
| Pricing model | tier with monthly minimum + add-ons | per-room: Start (browse-only ordering) or Pro (+5% commission, online ordering) |
Run the numbers on your property
The interactive tool below lets you set your own RevPAR uplift assumption. Use it to sanity-check whether the spend swap makes sense for your room count and ADR.
Interactive · You control the assumptions
Hotel software ROI calculator
Plug in your property numbers and the uplift you think a better-integrated stack would deliver. The output is your scenario, not our claim.
Your scenario
Current annual room revenue
Annual lift at your assumption
Per-room per-month equivalent
This is your assumption, not our claim. We do not promise a specific uplift; we let you set one.
How the numbers connect
- Annual room revenue = rooms × 365 × occupancy × ADR.
- Annual lift = annual room revenue × your assumed uplift %.
- Per-room per-month equivalent = annual lift ÷ rooms ÷ 12.
Background reading on hotel-technology ROI ranges. Use that as context for choosing your own assumed uplift; do not assume any specific number. Hotel Tech Report.
Switching from Duve to Guestivo
- Export Duve guest, message, automation, and upsell data before changing tools. Guestivo documentation does not promise a native Duve importer, so require a written field-mapping and manual-recreation scope.
- The biggest cutover risk is Duve's branded web app and its SMS/WhatsApp automations. Inventory every live link, channel, trigger, and template before replacing anything.
- If the property uses Duve Premium for upsells, compare each offer, eligibility rule, payment path, and PMS posting step with Guestivo's narrower documented menu/cart suggestion scope.
See Guestivo in your own setup
The fastest way to know whether Guestivo fits your property is a 15 minute walkthrough on real reservation data, not a feature list. We pre-load the workflows you would actually run in the first month.
Talk to the Guestivo teamDisclosure: this site is operated by Maciej Dudziak, founder of Guestivo. Comparison content lists alternatives in good faith; the recommendation is yours to make.
Frequently asked questions
When does Duve stay the right choice over Guestivo?
When the branded guest app is the brand-defining piece of the guest journey and replacement would feel like a downgrade to a particular guest segment. Duve's app is genuinely polished and properties that have invested in app-led brand positioning over multiple years should not throw that away lightly. The trade-off is that the Pro and Premium tiers add up faster as messaging and upsells turn on.
How do the pricing models compare?
Duve publishes EUR 5, EUR 6.50, and EUR 9 per room monthly for Basic, Pro, and Premium, with EUR 100, EUR 130, and EUR 180 monthly minimums plus EUR 600 onboarding. Guestivo uses per-room Start/Pro billing, but the products are not feature-equivalent: Duve includes broader channel automation and segmentation.
Does Guestivo work alongside Duve instead of replacing it?
A parallel setup can be justified only when Duve keeps the branded app or external messaging automations while Guestivo handles a clearly separate portal or operations scope. Map ownership of every guest touchpoint first to avoid duplicate messages and conflicting links.
How long does cutover usually take?
There is no verified standard Guestivo migration duration. Timing depends on the PMS connection, Duve automations, app links, upsell catalogue, languages, and staff training; require a written pilot and rollback plan before cancelling Duve.
What about Duve features Guestivo does not match?
Guestivo supports tokenized online/pre-checkin for Apaleo-connected or manually created reservations, but properties needing payment authorization, two-way PMS check-in write-back, or mobile-key issuance should verify that exact scope before replacing a check-in specialist.
How this compares to other alternatives
Guestivo and Duve sit in a wider field. If neither feels right, these are the next obvious places to look.
Canary Technologies
US-heavy guest-experience platform with strong online check-in, payments, and a newer AI concierge layer.
HiJiffy
AI concierge specialist with broader guest-experience coverage in the Premium tier.
Akia
Messaging-first guest-experience platform; SMS-heavy, lighter on AI concierge depth than HiJiffy.