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Hotel Tech Insight

Channel Manager

Software, die Raten und Inventar über mehrere OTAs zentral synchronisiert.

Detaillierte Definition auf Englisch. Hospitality-Fachbegriffe (PMS, OTA, RevPAR, ADR) werden auch im deutschsprachigen Hotelbetrieb meist in der englischen Form verwendet.

A channel manager pushes rate and availability updates to every connected OTA (Booking.com, Expedia, Airbnb, regional channels) and pulls reservations back into the PMS. The depth and freshness of those connections matters: direct integrations push updates in seconds, XML feeds can lag 15-30 minutes and cause overbookings. Cloud PMSes increasingly bundle a channel manager; specialised channel managers like SiteMinder and Cloudbeds Distribution can also work with PMSes that lack one.

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Related terms

OTA

Online Travel Agency. Booking.com, Expedia, Airbnb, Hotels.com, usw.

PMS

Property Management System. Die Kern-Software für Hotelbetrieb und Reservierungen.

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