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Hotel-tech glossary

Channel Manager

Software that syncs rates and inventory across multiple OTAs from one place.

A channel manager pushes rate and availability updates to every connected OTA (Booking.com, Expedia, Airbnb, regional channels) and pulls reservations back into the PMS. The depth and freshness of those connections matters: direct integrations push updates in seconds, XML feeds can lag 15-30 minutes and cause overbookings. Cloud PMSes increasingly bundle a channel manager; specialised channel managers like SiteMinder and Cloudbeds Distribution can also work with PMSes that lack one.

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Related terms

OTA

Online Travel Agency. Booking.com, Expedia, Airbnb, Hotels.com, etc.

PMS

Property Management System. The core software that runs hotel operations and reservations.

Part of the hotel-tech glossary. Maintained by Maciej Dudziak, founder of Guestivo.