Hotel Tech Insight
Pre-Arrival-Messaging
Automatisierte Gästenachrichten zwischen Buchungsbestätigung und Anreisetag.
Pre-arrival messaging is the sequence of automated messages a property sends after the booking confirmation and before arrival: typically a welcome message 7 days out, an upsell offer 48 hours out, a check-in link 24 hours out, and an arrival-day instruction. Pre-arrival upsell offers convert at roughly 8% on average and contribute a several-euro ADR lift per accepted offer.