Cancellation Policy

A cancellation policy defines the timing and financial consequences of a guest cancelling a reservation. Common shapes: flex (free cancellation up to 24-48 hours before arrival), non-refundable (no refund, typically priced 10-15% below flex), and peak/event (stricter windows, often 7-14 days). Cancellation policy is the single most-confused booking term across OTA listings and the source of most policy disputes; explicit channel-by-channel disclosure prevents most complaints.