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Hotel-tech glossary

Cancellation Policy

The contractual rules governing when a guest can cancel and what they are charged.

A cancellation policy defines the timing and financial consequences of a guest cancelling a reservation. Cancellation policy is the single most-confused booking term across OTA listings and the source of most policy disputes; explicit channel-by-channel disclosure prevents most complaints.

Part of the hotel-tech glossary. Maintained by Maciej Dudziak, founder of Guestivo.