Hotel-tech glossary

KYC

Know Your Customer. Identity verification at check-in to comply with local regulations.

KYC (Know Your Customer) at check-in refers to identity verification typically required by local hospitality regulations. EU member states differ: Spain has Hospedajes, Italy has Alloggiati Web, Portugal has SEF. Modern contactless check-in platforms automate ID document capture, OCR, and government-portal reporting to satisfy KYC requirements.

Related terms

Contactless Check-in

Online or kiosk-based guest check-in that bypasses the front desk.

Part of the hotel-tech glossary. Maintained by Maciej Dudziak, founder of Guestivo.