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Hotel-tech glossary

Smart Lock

An electronic lock that supports mobile keys, key cards, or PIN access.

Smart locks are electronic locks that grant access via mobile credential, key card, or PIN. Common hospitality brands include Salto, Assa Abloy (Vingcard, Yale), Onity, and OpenKey. Retrofit options exist for older properties but draw the most from the deepest PMS or guest-app integration rather than the lock hardware itself; the integration depth is the operational deciding factor.

Related terms

Mobile Key

A digital room key delivered to a guest phone, replacing or supplementing a key card.

Contactless Check-in

Online or kiosk-based guest check-in that bypasses the front desk.

Part of the hotel-tech glossary. Maintained by Maciej Dudziak, founder of Guestivo.