Authority resource · reference
Cornell SHA
Cornell School of Hotel Administration / Center for Hospitality Research · visit homepage
The leading academic research centre for hospitality management, particularly strong on revenue management and operations.
What this source is
The Cornell School of Hotel Administration's Center for Hospitality Research (CHR) is the leading academic source for hospitality research globally. Publications cover revenue management methodology, operations research, guest experience design, and sustainability. For operators, Cornell research is the authoritative academic foundation for revenue-management practices.
What they cover
Revenue management research
Dynamic pricing, length-of-stay restrictions, channel-mix optimisation, demand forecasting.
Guest experience research
Service quality, satisfaction drivers, loyalty mechanics.
Operations research
Front-desk efficiency, housekeeping benchmarks, F&B operations.
Sustainability research
Energy, water, waste, and the business case for sustainability investment.
When to consult
Consult Cornell CHR when an industry claim needs an academic source rather than a vendor or trade-publication source. Particularly useful for revenue management methodology.
Access
Most CHR reports are free or low-cost. Industry roundtables and conferences are restricted to members; some reports are subscription.
Where we cite Cornell SHA
External link
https://sha.cornell.edu/faculty-research/centers-institutes/chr/
Part of the authority resources index. Compiled by Maciej Dudziak.