Skip to content

Hotel-tech glossary

PMS

Property Management System. The core software that runs hotel operations and reservations.

A PMS (Property Management System) is the operational backbone of a hotel: reservations, room assignments, rates, housekeeping coordination, guest profiles, and night audit. Modern cloud PMSes (Cloudbeds, Mews, RoomRaccoon, Apaleo, Hotelogix, Little Hotelier, eZee Absolute) bundle varying combinations of channel manager, booking engine, and reporting. The PMS is distinct from the guest-journey layer that runs on top of it.

Read more

Related terms

Channel Manager

Software that syncs rates and inventory across multiple OTAs from one place.

Booking Engine

The reservation widget on a hotel's direct website that converts visitors to bookings.

Guest Journey

The end-to-end sequence of guest touchpoints from booking to post-stay.

Part of the hotel-tech glossary. Maintained by Maciej Dudziak, founder of Guestivo.