Skip to content

Hotel Tech Insight

Guest journey

Secuencia end-to-end de touchpoints de huesped, desde reserva a post-stay.

Definicion detallada en ingles. Los terminos tecnicos hoteleros (PMS, OTA, RevPAR, ADR) suelen usarse en su forma inglesa por operadores hispanohablantes.

The guest journey covers every interaction from booking confirmation through pre-arrival messaging, online check-in, in-stay messaging, upsell offers, departure, and post-stay review collection. Guest-journey software (Duve, Canary, HiJiffy, Akia, Asksuite, Guestivo) sits on top of the PMS and orchestrates these touchpoints. The PMS owns the reservation; the guest-journey layer owns the guest experience around it.

Read more

Related terms

PMS

Property Management System. El software core que gestiona operaciones y reservas.

Mensajeria de huespedes

Comunicacion automatizada y manual con huespedes por email, SMS y WhatsApp.

Upsell

Venta de upgrades de habitacion o add-ons despues de la reserva pero antes/durante la estancia.

English version →