Knowledge Base

A knowledge base in the AI-concierge context is the curated set of property-specific facts (pool hours, breakfast service, Wi-Fi password policy, late-checkout rules, local recommendations) that the assistant references when answering guests. The breadth and quality of the knowledge base is the single largest driver of deflection-rate ramp; vendor templates get the property to roughly 40-50% deflection in month one, and property-specific additions take it to 60-75% by month three.