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Hotel-tech glossary

Knowledge Base

The structured property-specific data that an AI concierge draws on to answer guest questions.

A knowledge base in the AI-concierge context is the curated set of property-specific facts (pool hours, breakfast service, Wi-Fi password policy, late-checkout rules, local recommendations) that the assistant references when answering guests.

Related terms

AI Concierge

Software that handles repetitive guest questions via chat without human staff.

Deflection Rate

Share of inbound guest messages an AI concierge handles without human escalation.

Part of the hotel-tech glossary. Maintained by Maciej Dudziak, founder of Guestivo.