Guest-journey software comparison · 2026
Guestivo vs Asksuite
Brazil-headquartered AI concierge with a strong focus on direct booking via chat: the chatbot guides the guest from question to reservation inside the same conversation. Strong LATAM presence and broader Spanish and Portuguese coverage than most competitors.
Asksuite is best for
Independent hotels and groups (30 to 200 rooms) in Latin America, Iberia, or other Spanish/Portuguese-speaking markets where the AI concierge needs to handle reservation conversion in-chat. Particularly fit for properties trying to shift OTA bookings to direct.
Asksuite is weaker at
Properties whose primary guest base is English or whose operations centre on contactless check-in and branded app polish rather than AI-led booking conversion.
Pricing position
Asksuite
- Quote-based AI conciergepriced by property size and feature scope source
- Quote-based Direct booking add-onusually bundled with the core tier source
Asksuite does not publish per-tier rates publicly; pricing is quoted by property size and feature scope (Asksuite contact). Public reviews on Hotel Tech Report place the entry tier broadly comparable to HiJiffy Pro for a mid-sized property.
Guestivo
Guestivo prices per room per month with two billing models that share the same rate: Start (subscription only; guest menu browse-only) and Pro (same per-room rate plus a 5% commission on guest transactions, which unlocks full online ordering). It connects to a hotel's PMS (Apaleo today) on a provider-neutral layer: reservation webhooks in, folio charge posting out, with no two-way reservation write-back. The shipped scope covers room service ordering, AI concierge, in-app live chat, service requests, housekeeping coordination, menu/cart cross-sell prompts, and tokenized online/pre-checkin for Apaleo-connected or manually created reservations. Digital door keys remain a separate unshipped scope. See the Guestivo site.
Feature comparison
| Capability | Asksuite | Guestivo |
|---|---|---|
| AI concierge Both run a dedicated AI concierge layer; Asksuite's reservation-conversion-in-chat is its sharpest edge | Native | Native |
| Direct booking inside the chatbot Guestivo's AI concierge cannot execute booking actions, and no booking-engine handoff is documented in the product sources | Native | No |
| Automated pre-arrival messaging Guestivo sends a transactional online-check-in invitation by email, manually or from the hourly arrival scheduler; no general pre-/post-stay campaign builder is verified | Native | Partial |
| Online check-in Guestivo supports tokenized online/pre-checkin for Apaleo-connected or manually created reservations; verify payment authorization, two-way PMS write-back, and mobile-key scope separately | Partial | Partial |
| In-stay messaging Guestivo ships real-time in-app guest-to-staff chat; no external-channel conversation inbox is verified | Native | Native |
| Upsell engine Guestivo documents menu/cart cross-sell prompts, not a timed campaign or offer-management engine | Partial | Partial |
| Post-stay review collection Guestivo is not a dedicated review-collection platform; use a reputation tool when this workflow is primary | Native | No |
| WhatsApp messaging Guestivo ships in-app live chat and transactional email delivery; production WhatsApp secrets are unset and bidirectional chat integration is incomplete | Native | not live |
| Spanish + Portuguese coverage | native (LATAM strong) | native (Spanish core) |
| PMS integrations | 250+ integration ecosystem; verify PMS | Apaleo only (reservations in; folio operations out; no reservation write-back) |
| Pricing model | quote-based by property size | per-room: Start (browse-only ordering) or Pro (+5% commission, online ordering) |
Run the numbers on your property
The interactive tool below lets you set your own RevPAR uplift assumption. Use it to sanity-check whether the spend swap makes sense for your room count and ADR.
Interactive · You control the assumptions
Hotel software ROI calculator
Plug in your property numbers and the uplift you think a better-integrated stack would deliver. The output is your scenario, not our claim.
Your scenario
Current annual room revenue
Annual lift at your assumption
Per-room per-month equivalent
This is your assumption, not our claim. We do not promise a specific uplift; we let you set one.
How the numbers connect
- Annual room revenue = rooms × 365 × occupancy × ADR.
- Annual lift = annual room revenue × your assumed uplift %.
- Per-room per-month equivalent = annual lift ÷ rooms ÷ 12.
Background reading on hotel-technology ROI ranges. Use that as context for choosing your own assumed uplift; do not assume any specific number. Hotel Tech Report.
Switching from Asksuite to Guestivo
- Export Asksuite conversations, knowledge, routing rules, channel settings, and booking-engine mappings before changing tools. Guestivo documentation does not promise a native Asksuite importer.
- If the property has invested in Asksuite's direct-booking conversion (chatbot completes the booking), confirm that the equivalent Guestivo flow (chat redirects to the booking engine) does not regress conversion rate before committing. Run a four-week parallel test if the booking volume warrants it.
- For properties whose primary OTA-shift strategy depends on the chatbot closing bookings, the Guestivo migration path may not be a fit; Asksuite's in-chat booking is genuinely a category leader.
See Guestivo in your own setup
The fastest way to know whether Guestivo fits your property is a 15 minute walkthrough on real reservation data, not a feature list. We pre-load the workflows you would actually run in the first month.
Talk to the Guestivo teamDisclosure: this site is operated by Maciej Dudziak, founder of Guestivo. Comparison content lists alternatives in good faith; the recommendation is yours to make.
Frequently asked questions
When does Asksuite stay the right choice?
When the AI concierge is the primary OTA-shift lever and direct-booking conversion happens inside the chat conversation. Asksuite's in-chat reservation completion is sharper than what Guestivo currently delivers; properties that have measurable direct-booking lift attributable to that flow should weigh the switch carefully.
How does the pricing compare?
Guestivo supports tokenized online/pre-checkin for Apaleo-connected or manually created reservations, but properties needing payment authorization, two-way PMS check-in write-back, or mobile-key issuance should verify that exact scope before replacing a check-in specialist.
Does Guestivo replace Asksuite entirely?
Not as a universal replacement. Guestivo covers a no-install guest portal, hotel-context AI, in-app live chat, ordering, and operational requests, while Asksuite is materially deeper in omnichannel reservation sales and booking-engine conversion. A hybrid is viable only with clear ownership of channels and guest data.
How long does cutover take?
There is no verified standard Guestivo migration duration. Booking-engine mappings, channel history, knowledge content, languages, and staff routing determine the work; require a written pilot and compare conversion before cancelling Asksuite.
What about Spanish/Portuguese language depth?
Asksuite publicly documents 50+ languages and deep LATAM channel coverage. Guestivo documents 5+ guest-facing languages. Test both with real Spanish and Portuguese hotel questions, policy wording, and booking scenarios before deciding.
How this compares to other alternatives
Guestivo and Asksuite sit in a wider field. If neither feels right, these are the next obvious places to look.
HiJiffy
European AI concierge with 132-language reach and broader guest-journey coverage than Asksuite.
Quicktext
AI concierge specialist with strong language reach; less developed direct-booking-in-chat than Asksuite.
Duve
Branded-app-led guest-journey platform; very different positioning to AI-first Asksuite.