Answer
How is a hotel tech stack interconnected?
A hotel stack connects reservation operations, distribution, payments, guest services and accounting. The PMS is one system of record; each connection needs a defined owner and supported read or write operations.
What to demonstrate
Draw the path for a new reservation, a modification, a cancellation and a posted charge. Identify the rate owner, event source, external identifiers, credentials and reconciliation process. A diagram with product logos alone does not establish integration depth.
Commercial scope and verification
Use current API documentation and connector support material. Apaleo documents separate Booking, Finance and Payment APIs, while Cloudbeds and Mews provide their own APIs and partner ecosystems. Verify the connector implementation as well as the underlying platform capability.
Questions and verification
How is a hotel tech stack interconnected?
A hotel stack connects reservation operations, distribution, payments, guest services and accounting. The PMS is one system of record; each connection needs a defined owner and supported read or write operations.
What should we verify before buying?
Draw the path for a new reservation, a modification, a cancellation and a posted charge. Identify the rate owner, event source, external identifiers, credentials and reconciliation process. A diagram with product logos alone does not establish integration depth.
How should we compare costs and results?
Use current API documentation and connector support material. Apaleo documents separate Booking, Finance and Payment APIs, while Cloudbeds and Mews provide their own APIs and partner ecosystems. Verify the connector implementation as well as the underlying platform capability.